Return and Refund Policy

The Bedding Palace

We take pride in offering high-quality bedding and want you to shop with confidence.

Due to the personal and hygienic nature of bedding products, we do not accept returns or refunds for change of mind.

We kindly ask customers to carefully review product descriptions, sizing, and colours before placing an order.

If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue and packaging

Once assessed, we will arrange a replacement or refund in accordance with Australian Consumer Law.

For approved returns:

• Return shipping costs are the responsibility of the customer
• Original shipping fees (if applicable) are non-refundable

We recommend using a tracked return service, as The Bedding Palace is not responsible for items lost in return transit.

We are unable to accept returns for:

• Used, washed, or altered items
• Items without original packaging
• Sale or clearance items (unless faulty)

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.